Crisis Intervention Worker (CIW) Description

Background:

 Black Child Legacy Campaign’s (BCLC) Healing the Hood strategy that works across seven local neighborhoods to build opportunity and prevent and interrupt violence.

Pay - $25 per hour full time

Typical services provided for youth and families include:

• Crisis Response - respond to crises relating to community violence specifically in 95823 and 95828.

• Screening and assessment for youth

• School visits

• Host and participate in Healing Circles

• Victim awareness classes & activities

• Service-learning programs

• Substance use education and counseling.

• Job skills training

• Mental health treatment

• Crisis intervention

• Family counseling

• Parenting skill development

• Support for rebuilding family relationships.

• Quality recreation and organized sports programs

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 Roles: CIW will provide a multi-disciplinary approach to case management, engaging with relevant community and county stakeholders including other program providers, the young person and their responsible adult and, where appropriate, in collaboration with neighborhood families.    The CIW Case Manager will engage each young person in the development of an individually tailored support plan that responds to the factors that led to their referral to the program.  

Following the plan, the CIW Case Manager will provide or refer youth to specialized programs that better meet youths’ needs for support with mental health and/or substance abuse concerns. CIW will also be expected to attend training on such topics as cognitive behavioral therapy.  

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Specific Responsibilities:

Under the supervision of the BCLC Supervisor, the CIW will: 

• Conduct thorough intake interviews with potential clients.

• Create, monitor, and modify youth plans to ensure they meet the ongoing needs of the youth and family.

• Engage clients in case planning and quickly connect clients to appropriate referrals in the community.

• Connect clients with substance use and/or mental health service options through community linkages, intakes, and escorts.

• Complete the assessment tool (to be determined) at regular intervals to gauge youth progress and inform case planning. 

• Review and monitor cases to ensure program engagement and compliance with release and/or program conditions.

• Provide outreach services including appointments and court appearance if necessary.

• Establish and cultivate mutually respectful relationships with clients, BCLC staff members, and community partners.

• Work collaboratively to meet agency goals.

• Attend and participate in weekly/bi-weekly check in meetings, ongoing trainings, and all-staff meetings. 

• Collect and maintain current contact and outreach information for all Healing the Hood participants.

• Accurately document client progress in the Healing the Hood database and any other reporting tools. 

• Ensure all client-related data is kept up to date.

• Adhere to the highest standards of professionalism regarding ethics, values, and principles of case management.

• Adhere to all laws and regulations regarding HIPAA, confidentiality, contractual agreements, ethics, and professional boundaries.

• Perform other duties as directed, developed, or assigned.

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Supervisory Responsibility
None

Qualification Requirements
Education and/or Experience:  One year experience as a case manager working with vulnerable populations; or an Associate Degree and the equivalent of two cumulative years of full-time case management experience working with vulnerable populations; or a High School Diploma or GED and four cumulative years of full-time case management experience working with vulnerable populations. Experience working with high needs and high-risk systems-involved youth/families from diverse backgrounds is required. Knowledge of Sacramento community-based service providers as well as familiarity with the Harm Reduction case management model is preferred. Familiarity with Cognitive Behavioral Therapy is preferred.

Language Skills: Read, write, and verbally communicate effectively and professionally with other employees, clients, and outside agencies. Ability to diplomatically deal with demanding situations and people, while exhibiting a consistent level of professionalism.

Technical Skills: Strong computer skills required. Proficient in Microsoft Office suite products and Google applications.

Reasoning Ability: Ability to think independently, to exercise independent discretion, and to solve practical problems and deal with a variety of situations where no specific guidelines exist. Ability to interpret a variety of instructions furnished in written, oral, report or schedule form and to exercise good judgment in applying that information.

Other Skills & Abilities: Able to work with little or no supervision under pressure. Excellent organizational skills and attention to detail. Ability to get along with and work cooperatively with others.

Background Checks and/or Licensing Requirements

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Click HERE to access application